What do you measure?

It’s not enough to have a happy team if they’re not achieving results. The goal is to have a cohesive productive team that delivers outcomes.

This requires commitment to a common vision, aligned goals, systems and processes that support efficiency and consistency, clear targets, regular feedback and review mechanisms to track progress, require accountability and identify problems before they escalate.

If you’re not getting the outcomes you seek from your team, ask yourself:

1. Are your objectives and goals clearly articulated and understood by everyone?
2.  How do you know?
3. Does your business have performance indicators that track progress against these goals?
4. Are they used and reviewed regularly?
5. Does each member of staff have tangible, objective targets aligned with the business goals and appropriate to their experience and skill level?
6.  Is performance measured against these goals?
7. How do you know?
8. Are staff members rewarded for attaining or exceeding their goals?
9. What works better?

Leaders are required to deliver results through people. The focus must be on the results and the people.

Measuring results and contribution to employee morale is critical.